All courses scheduled for our Virtual Training Rooms are running as normal. They use video meeting software to provide you with the same interactive experience as our face-to-face courses. This means you receive the same CPD certificate as you would at any of our other venues. Available dates for these courses are listed above.
Government guidance and the ability of individual venues to open safely determines if and when we provide our courses at physical locations. Lockdown easing means that we are able to offer some courses in-person at specific venues. You will find more information about the Virtual Training Room version of this course below.
Why the 2-day Advanced Communication Skills Course?
The importance of effective communication for modern healthcare is now well recognised. The quality of your interactions with both patients and colleagues directly impact experience, efficiency and outcomes. So highest standards are now an expectation of Good Medical Practice. Sadly, these skills are often taken for granted by too many doctors. Numerous reports over the years have identified the real consequences of shortfalls. Thankfully, the revalidation processes require doctors to maintain and develop skills across the entire scope of their practice.
Choose our2-Day Advanced Communication Skills Course for Doctors as a comprehensive and efficient method to refresh and improve your abilities.
What’s the format?
The Francis report highlights the role of effective team communication in reducing risk and error. So we dedicate one day of the course to Advanced Team Communication Skills. We challenge you to think again about how you interact with colleagues of all grades. We explore listening skills to ensure everyone concerned hears what needs to be heard. Then we cover influencing and assertiveness strategies. These help you with those tough conversations you need to have from time to time. They also help you contribute more and become a more supportive team member. Patient care improves by getting the right message across, first time, every time to your team. So, these methods save you both time and energy with a positive impact on standards.
Issues with communication and behaviour are often listed among the top reasons for patient complaints. Reports of this nature are always disappointing. The impact of patient-doctor alignment on outcomes is well documented. Unfortunately, achieving this can often be challenging. At the toughest end of the scale are the considerable demands of breaking bad news. So we dedicate half of this 2-day course to Advanced Patient Communications. On this day, we turn our attention to the doctor-patient relationship. Our approach is to build upon your existing knowledge and experience. We introduce you to new concepts and use exercises to increase your self-awareness. We also explore stress and the factors which affect behaviour. Along the way, you can practise difficult scenarios in a safe environment. We aim to develop your empathy, efficacy, efficiency and personal resilience for a positive impact all round.
What supporting materials do I receive?
As soon as you register, you receive 60 days of access to Healthy Teams in Healthcare. It’s an optional 1-hour online course which you can use to stimulate your thinking ahead of the 2-day course. This gives you the opportunity to start learning immediately and gain a further 1 CPD point. You also receive two books as part of your package: Team Communication for Healthcare Professionals and Advanced Patient Communication Skills for Doctors. These are the print editions when you attend the course in-person and the digital versions when you book a Virtual Training Room course. We utilise these books at various points during the day and they are also excellent resources for future reference.
What’s different about courses in the Virtual Training Room?
Courses in our Virtual Training Rooms interactively cover the same content as our face-to-face courses. We use secure video meeting software for this format. This enables your tutor to lead group interaction where you learn together with other doctors. So you will receive the same CPD certificate as you would at any of our other venues. If you book a Virtual Training Room course, then you receive the digital copies of the two books. That’s Team Communication for Healthcare Professionals and Advanced Patient Communication Skills for Doctors.
As an added bonus, you also have complimentary access to our Communication Skills Online Course Bundle (normal retail price £250). This bundle contains two online courses with the opportunity to gain an additional 5 CPD points. First, there’s the Medical Team Communication Skills Online Course (2 CPD points). Then there’s the Advancing Patient Communication Skills Online Course (3 CPD points). You receive separate certificates when you complete these courses as proof of further communication skills training. Please note. These additional online course are only provided as part of your package when your course takes place in our Virtual Training Room.
What other courses should I consider?
Our 2-Day Advanced Communication Skills Course for Doctors gives you the opportunity to access two 1-day courses on consecutive days. You can of course opt to attend either one or other of these courses. Click the links below for more detailed descriptions and dates:
- Advanced Patient Communication Skills Course for Doctors
- Advanced Team Communication Skills Course for Doctors
If you’re not ready to book yet or unsure if you can actually benefit from attending a communication skills course, then take a couple of minutes to read this post from our popular blog. Can doctors really improve communication skills?