These are the terms and conditions on which we supply our services and products to you, whether these are goods, services or digital content. Please read these terms carefully before you submit your order to us as they apply to all courses and products you purchase from us.

INFORMATION ABOUT US

www.medicalinterviewsuk.co.uk is a site operated by Oxford Medical Training Ltd. You can contact Oxford Medical Training
By email: support@medicalinterviewsuk.co.uk
By telephone: 0131 526 3700
By Post: Oxford Medical Training, Thornhill House, 39 Thistle Street Lane South West, Edinburgh, EH2 1EW

Oxford Medical Training Ltd is a limited company registered in England and Wales. Registered number 09889039. Registered office: Prince Albert House, King Street, Maidenhead, SL6 1DT, UK.

Oxford Medical Training Ltd is a VAT registered company. VAT number 228 7424 93.

OPENING HOURS

Our customer services department is open from 9:00am to 5:30pm Monday to Friday excluding public holidays. Outside these hours we operate an out-of-hours telephone service to respond to urgent enquiries. You can contact us at any time by email to support@medicalinterviewsuk.co.uk

CHANGES TO THESE TERMS

Any changes we may make to these terms and conditions at any time will be posted on this page. Please check back frequently to see any updates or changes we have made.

OUR CONTRACT WITH YOU

When you sign and submit an order for a product and/or services to us, this does not mean we have accepted your order. Our acceptance of the order will take place when we issue you with a written confirmation email at which point a contract will come into existence between you and us.

ACCURACY

We make every effort to ensure that details about our products and services and any other information on our website or other promotional material are up to date. However, where information is incorrect or is subject to change, we reserve the right to withdraw or substitute the product or service and to cancel any outstanding orders or bookings with notice to you.

CANCELLATIONS, TRANSFERS & REFUNDS

Summary of Course Cancellation Policy

You should inform us as soon as you can if you think you are unable to attend a course. We understand that plans can change and we will always try our hardest to accommodate your request. To make booking easy we offer a 48 hour guarantee. If your plans change within 48 hours of booking and your course is more than 4 weeks away you can receive a full refund or transfer to another course at no charge.

• You can transfer to another course at any time up to 4 weeks before the start date of a scheduled course (subject to availability) at no charge.
• You can cancel any time up to 4 weeks before your course and receive a full refund minus a £50 administration fee.
• Partial refunds are available right up to 2 weeks before the start date of a scheduled course.
• If you are unable to attend a course due to illness and providing you cancel in advance, we may offer you a full or partial refund or transfer to another course depending on the individual circumstances.
• You can transfer your booking to a colleague at any time up to 24 hours before the start of the course. We charge a £50 administration fee for this service if you swap with less than 2 weeks notice.

Refunds on cancellation

1. Cancellations made more than 4 weeks before the start of a scheduled course are eligible for a full refund of all course fees, minus an administration fee of £50.
2. Cancellations made within 48 hours of booking for a course starting more than 4 weeks in the future at the time of cancellation are eligible for a full refund of all course fees, with no administration fee.
3. Cancellations made less than 4 weeks but more than 2 weeks before the start date of a scheduled course are eligible for a full refund of all course fees less an administration fee of £50 plus £50 per day of the scheduled course.*
4. Cancellations made less than 2 weeks before the start date of a scheduled course are not eligible for a refund.

* Administration fees

We charge an administration fee of £50 to cover the time and expense of processing your refund. If your course is less than 4 weeks away we make an additional charge of £50 per day to cover the non-refundable fees we have to pay to the venue to for your catering and day-delegate fee. We are charged by the venue even if you cancel.

Transferring to another course

5. Requests to transfer to a different date, course or location made up to 4 weeks before the start date of a scheduled course are allowed (subject to availability) at no charge. If the course you are transferring to costs more than your original booking, you will be charged the difference. If the course you are transferring to costs less than your original booking we will refund the difference. Any refund will be subject to deduction of an administration fee of up to £50 (but never more than the value of your refund).
6. Requests to transfer made less than 4 weeks but more than 2 weeks before the start date of a scheduled course are allowed (subject to availability) on payment of an administration fee of £50 per day of the scheduled course.
7. Requests to transfer made less than 2 weeks before the start date of a scheduled course are not allowed.
8. If you transfer your course booking to a different date, the date of the scheduled course for the purposes of a refund or further transfer will be taken as the earlier of the two course dates associated with your booking.

Illness and failure to attend

9. Oxford Medical Training reserves the right to offer a full or partial refund or offer a transfer to another course if you are unable to attend the course due to illness; providing that:

a. we receive notice of cancellation in advance and
b. you are able to produce, on request, a valid medical certificate from your General Practitioner stating that you are unfit for work.

10. Delegates who fail to attend the course on the date booked without giving notice or who give notice after the course has started are not eligible for a refund or a transfer to another course regardless of the reason for non-attendance.

Substitution

11. Requests to change the name on a booking made up to 2 weeks before the start date of a scheduled course will be allowed at no charge.
12. Requests to change the name on a booking made less than 2 weeks before the start date of a scheduled course will be allowed subject to payment of a £50 administration fee.

Requesting Cancellation

To cancel a course please telephone our customer service department on 0131 526 3700. We are open from 9:00am to 5:30pm Monday to Friday and operate an out-of-hours telephone service outside those hours. You may be required to leave a message

Cancellation by Oxford Medical Training

In the very unusual event that we have to cancel a course we will offer you the choice of a full refund or a free transfer to an alternative course date. We will try to give you at least 1 weeks’ notice but sometimes (for example when a course is cancelled due to bad weather) this is not possible. We recommend that you book fully refundable travel & accommodation for your course. Oxford Medical Training accepts no liability for non-refundable costs in the event that a course is cancelled. We reserve the right to cancel a course where we believe the weather conditions are so bad that it would be unreasonable to expect delegates and/or tutors to travel to the venue. If we make the decision that it is reasonable to run the course and it goes ahead as planned, failure to attend the course may result in the loss of the course fee. It is up to you to research alternative methods of transportation before a course to assure you can attend. We reserve the right to alter any advertised course tutor (to cover for sickness or late unavailability) to enable an advertised course to run.

ONLINE COURSES AND ELECTRONIC DOWNLOADS

Subscriptions to online courses on our website give instant access to distance learning material useful for career progression and interview training. We also provide downloadable books, guides and other documents produced by Oxford Medical Training. All of these materials are controlled by copyright. Products are purchased for your sole personal use. Any copying or distribution, either physically or digitally, is prohibited without advance written permission from Oxford Medical Training. Refunds will not normally be offered once a purchase has been made. If there are problems with accessing the documents/downloads please contact our customer services department on 0131 526 3700 or support@medicalinterviewsuk.co.uk who will be able to assist or provide materials by email.

PRODUCTS AND GUIDES

Products and guides ordered for delivery by post will be sent by second class post on the next working day after your purchase. If you are not entirely happy you can return the product/guide within 7 days for a full refund.

MATERIALS PROVIDED TO COURSE DELEGATES

Courses delegates will be provided with a book of materials and information to both support learning during the event and to act as a resource for future reference.  Delegates are encouraged to make their own notes from discussions, experiences and activities to supplement this information.  Every effort is made to match the content on PowerPoint slides used to the relevant course book.  Any request for a copy of the PowerPoint slides by delegates will be declined as this is not included in the course fee.  In rare cases where information presented on a slide is not contained in the written materials the tutor will bring this to the attention of delegates who will be encouraged to make their own notes.

PAYMENTS

You can pay for our courses and products using a credit card or PayPal on our website at any time. We accept all major credit and debit cards (except Amex). We are a PCI compliant merchant and use a third party provider (PayPal (Europe) S.à r.l. et Cie, S.C.A. to process credit card payments. All payments are processed securely using the latest SSL encryption protocols. We never store your credit card details. If you prefer to pay offline you can telephone our customer service department on 0131 526 3700 who will take your credit or debit payment securely over the phone. We also accept payment by personal cheque for telephone bookings and for bookings and purchases made at courses.

MOCK INTERVIEW VIDEOS

We offer all delegates on Interview courses a free mock interview which is (with your permission) video recorded. You will be sent a copy of your video via email 3 – 4 working days after the course. We keep a copy of your video for approximately 1 month after your course in case you need a replacement. We cannot offer any monetary refund in the event that your video is lost or is not accessible by you.

PRODUCT PRICE LIST

Please see the relevant product page to find the advertised price of our courses and products. All prices shown in GBP include VAT (Value Added Tax)* at the standard UK rate unless otherwise specified. It is always possible that, despite our best efforts to ensure prices are up to date and correct, errors may occur and in this case you will be contacted with confirmation of the correct price before your order is completed.

DELIVERY POLICY

Electronic Training products and Distance Learning materials are available on our website for immediate download following payment. Products ordered for postal delivery will normally be dispatched by second class post the next working day following your order. Pre course material is sent by email immediately after booking with a reminder the week before the course. Automated emails can sometimes be filtered to spam so please check your spam/junk mail folder if you don’t receive confirmation of your order.

DATA AND PRIVACY

By registering with this site or providing your email address you give permission for us to contact you regarding your booking, subscription or purchase or to provide additional relevant information regarding our products and events.

You can choose to unsubscribe from newsletters and email campaigns by changing your subscription preferences by following the unsubscribe link in the email or by amending your details in the My Account section of this website. We take the privacy of our users very seriously and take all steps reasonably necessary to store your details safely and securely. We do not share your data with third parties unconnected to the provision of our services without first seeking your express permission. Please see our Privacy Policy for full details of how we will use the data provided to us.

COOKIES

Cookies are small bits of text used by a web browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most on-line retailers use cookies. Oxford Medical Training uses cookies to let help us recognise that you are an existing customer. We do not use cookies to store credit card numbers, address information or any other personal information.

YOUR RIGHTS UNDER THE DATA PROTECTION ACT 1998

You may obtain confirmation of the basic information that we hold about you at any time. If it is incorrect we will promptly correct it when we have received the appropriate notice or evidence from you in writing. You are also able to make a request for all information that we hold about you under section 7 of the Data Protection Act 1998. This request should be made in writing and we may make a reasonable charge to cover our costs in providing this information.

COMPLAINTS POLICY

If you have any concern about a course or product you have ordered from us you can contact our customer service department on 0131 526 3700 or email support@medicalinterviewsuk.co.uk and we will do our utmost to resolve your complaint as quickly as possible. We will confirm receipt of complaints received by email within 3 working days. All complaints received are investigated and a written response is normally given within 2 weeks of the date of receiving any complaint.

LIABILITY

Every effort is made to ensure that the advice given at our courses, in course handouts and in our guides and products is correct but knowledge and best practice in this field are subject to constant change. Procedures for diagnosis, referral and treatment change as new research and clinical experience broaden our understanding. Readers are advised to check the most current advice from their professional body and should exercise their own professional judgement in the diagnosis and management of each patient. The opinions expressed in our courses and materials are not necessarily those of Oxford Medical Training. To the fullest extent of the law, Oxford Medical Training, the course tutor and the authors accept no liability for any injury, damage or loss to persons or property arising from the advice given.

If we fail to comply with these terms, we are responsible for any direct loss or damage you suffer that is foreseeable as a result of our breach of these terms, however our total liability to you in contract, tort (including negligence) breach of statutory duty or otherwise, shall not exceed the price paid by you for the product and/or service.

We shall not be liable to you whether in contract tort (including negligence) breach of statutory duty or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with your use of this site and our associated products and services, or any contract between us.

Noting in these terms excludes or limits our liability in any way for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

GUARANTEE

We hope that you will find the information contained in our courses and materials useful. Whilst we receive regular feedback that delegates on our courses are successful in gaining new posts, we cannot guarantee your performance at medical interview and cannot guarantee success. Oxford Medical Training accepts no liability for failure to secure a post at interview or for any other consequence of you reproducing the views or facts held within our courses and materials at your interview. However we do offer a 10% discount on all courses for repeat customers should you wish to book a second course with us.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an Event Outside Our Control.

An ‘Event Outside Our Control’ means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these terms, we will contact you as soon as reasonably possible to notify you, and our obligations under these terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

COPYRIGHT & USE OF THE WEBSITE

The medicalinterviewsuk.co.uk site, all its content, guides, books, videos, other training material and all rights associated with it are the property of Oxford Medical Training. You may not copy or reproduce any part of the site without prior written consent from us.

APPLICABLE LAW

If you are a consumer, please note that these terms and conditions, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms and conditions, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

PRIVACY & COOKIES

Our Privacy Policy and Cookie Policy form part of these Terms and Conditions