This page is an excerpt from our Terms and Conditions page.
On this page you will find:
- Our 48 hour guarantee
- Rescheduling & Cancellation policy summary table for Virtual Classroom & In-Person Courses
- Rescheduling Policy for Virtual Classroom & In-Person Courses
- Cancellation & Refund Policy for Virtual Classroom & In-Person Courses
- Change Policy for online courses
- Cancellation & Refund policy for online courses
- Requesting Course Rescheduling or Cancellation
- What happens if you have an illness, emergency or fail to attend a course
- Course Cancellation by Oxford Medical
- Cancellation, Refund and Return of Books
- Your statutory rights
You should inform us as soon as you can if you think you are unable to attend a course. We understand that circumstances can change and we will always try our hardest to accommodate your request.
Our 48 hour guarantee
To make booking easy we offer a 48-hour guarantee. For tutor-led courses, you can cancel within 48 hours of booking and receive a full refund, as long as your course is more than 1 week away. For self-guided online courses, you can cancel within 48 hours of booking and receive a full refund, as long as you have not received a certificate of completion for the online course.
Rescheduling & Cancellation Policy Summary Table for Virtual Classroom and In-Person Courses
| How long until your course starts? | I want to reschedule my course | I want to cancel my course |
|---|---|---|
| More than 3 weeks before my course starts | Free of charge | Free of charge |
| 1 to 3 weeks before my course starts | Free of charge | Administration fee of £50 per day of your course |
| Less than 1 week before my course starts | No rescheduling allowed | No cancellation allowed |
Virtual Classroom & In-Person Courses
Rescheduling Policy for Virtual Classroom & In-Person Courses
- Rescheduling requests made more than 1 week before the start date of the course are allowed, subject to availability, at no charge. If the course you are rescheduling to costs more than your original booking, you will be charged the difference. If the course you are rescheduling to costs less than your original booking we will refund the difference.
- Rescheduling requests less than 1 week before the start date of your course are not allowed.
- Initial rescheduling requests will be honoured free of charge. Further rescheduling requests will incur a £50 administration fee.
Cancellation & Refund Policy for Virtual Classroom & In-Person Courses
- Cancellations made within 48 hours of booking for a course starting more than 1 week in the future at the time of cancellation are eligible for a full refund of all course fees, with no administration fee.
- Cancellations made more than 3 weeks before the course are eligible for a full refund of all course fees, with no administration fee.
- Cancellations made 1 to 3 weeks before the start date of the course are eligible for a full refund of all course fees minus a £50 administration charge per day of your course.
- Cancellations made less than 1 week before the start date of the course are not eligible for a refund.
- In the case of a course which has previously been rescheduled, the ‘start date’ of the course will be the earlier of the two dates.
Why do we charge an administration fee for cancellations?
Simply put, processing a cancellation and refund of fees costs our team time. When you cancel your course, the team needs to make changes to delegate lists, contact and discuss changes with tutors, contact and discuss changes with venues, covering the costs of digital materials, covering day delegate rates with venues, as well as manually processing the return of your fees to your account in a timely manner. In order to ensure this process is handled as a matter of urgency the administration fee covers the time required to prioritise this.
Online Courses
Changing an Online Courses
If you have booked the wrong online course, and wish to change to another online course or upgrade to a tutor-led course:
- If changing to a different online course, amendments can be made within 48 hours of booking. If the online course you are changing to costs more than your original booking, you will be charged the difference. If the online course you are changing to costs less than your original booking we will refund the difference.
- If upgrading to a tutor-led course, changes can be made anytime during the subscription period of your course. You will be required to pay the difference between the original booking and the new course.
If you experience problems accessing your online course, please contact our customer services department on [email protected] or 0131 526 3700 who will be able to assist or provide materials by email.
Cancellation & Refund Policy for Online Courses
- Cancellations made within 48 hours of booking an online course are eligible for a full refund, provided you have not completed your course and received your certificate.
- No refunds are available after your course has been completed and you have received your certificate.
Requesting Course Rescheduling or Cancellation
To reschedule or cancel a course please email our Customer Support Team at [email protected] or call on 0131 526 3700. We are open from 08:30 to 17:00 Monday to Friday and 08:30 to 12:00 on Saturday. We also operate a monitored out-of-hours answerphone service and will respond as appropriate.
Illness, Emergency and Failure to Attend a Course
- Oxford Medical reserves the right to offer a full or partial refund or offer to reschedule your course if you are unable to attend due to illness, emergency or work related situation beyond your control, providing:
- We receive notification you will be unable to attend in advance of your course, and
- You are able to produce, on request, a signed declaration of inability to attend
- Delegates who fail to attend their course on the date booked without giving notice or who give notice after the course has started are not eligible for a refund or reschedule to another course regardless of the reason for non-attendance.
Course Cancellation by Oxford Medical
In the very unusual event that we have to cancel a course we will offer you the choice of a full refund or a free transfer to an alternative course date. We will try to give you at least 1 weeks’ notice but sometimes (for example when a course is cancelled due to bad weather, power outages, technical faults, or tutor illness) this is not possible. Oxford Medical accepts no liability for non-refundable costs in the event that a course is cancelled. We reserve the right to cancel a course if we believe it is not possible for us to deliver a course to our usual standard or if travel to a course would be considered dangerous for the tutor or attendees. If we make the decision that it is reasonable to run the course and it goes ahead as planned, failure to attend the course may result in the loss of the course fee. It is up to you to research alternative methods of access or transportation before a course to ensure you can attend. We reserve the right to alter any advertised course tutor (to cover for sickness or late unavailability) to enable an advertised course to run.
Cancellation, Refund and Return of Books
If you are not entirely happy you can return the large paperback books and guides (in original condition) to us within 7 days of receipt for a full refund, minus original shipping costs. Please contact our customer service department on [email protected] or 0131 526 3700 in order to arrange a return. Unless the book is faulty, you will need to pay the return postage.
Digital download books cannot be returned or refunded.
If you experience problems downloading your digital book, please contact our customer services department on [email protected] or 0131 526 3700 who will be able to assist or provide materials by email.#
All our books and guides are subject to copyright and may not be copied, reproduced, stored or transmitted without the prior written permission of Oxford Medical.
Your Statutory Rights
Our terms and conditions do not affect your statutory rights. If you believe the products or services you received from us are faulty, not as described, or not of a satisfactory standard please contact our customer services department on 0131 526 3700 or [email protected].
