FAQs

FAQs

You can contact our customer services department by email (support@oxford-medical.co.uk) or by telephone 0131 526 3700. We are open from 08:30 to 17:00 Monday to Friday and 08:30 to 12:00 on Saturday. We operate an out of hours telephone messaging service for urgent queries outside these hours.
Our website operates 24 hours a day 7 days a week and you can book courses, purchase books and complete online courses at any time day or night. Our customer services department is open from 08:30 to 17:00 Monday to Friday and 08:30-12:00 on Saturday. We are closed on UK bank holidays. You can contact us by email (support@oxford-medical.co.uk) at anytime and we will respond to your email during office hours. For urgent queries we operate a monitored telephone answering service. Leave a message including your name and telephone number and if it's urgent we will get back to you.
When you complete payment for an online course you’ll receive two emails from Oxford Medical. One confirms your purchase and contains your VAT receipt. The other contains a link and instructions on how to access your course. If you don’t get the emails straight away, check your spam or junk folder. You can also access your course at any time from the ‘my account’ section of our website.
Courses in our Virtual Training Room offer the same interactive experience as an in-person course, delivered using video meeting software. Course timings and duration are the same as for our in-person courses, with breaks in the morning and afternoon and a break for lunch. You will receive the same CPD certificate as you would at any of our other venues.
When you complete payment for a course scheduled to take place in the Virtual Training Room you’ll receive two emails from Oxford Medical. The first confirms your purchase and contains your VAT receipt. The second is your booking confirmation. It includes instruction for timings plus any preparation tasks required for your specific course. If you don’t get the emails straight away, check your spam or junk folder. During the week before your course we will send you a further email with the login link you should use to join your course at the scheduled date and time. Courses in the Virtual Training Room are designed to be interactive. So you will need a tablet, laptop or desktop computer with microphone, speakers and webcam. Click here to find out more.
When you book a course you will receive two emails from Oxford Medical. The first confirms your purchase and the second confirms your course details. During the week before your course we will send you a further email with the login link you should use to join your course at the scheduled date and time. If there are less than 5 days to go before your course and you still have not received the login link, first check your spam folder for emails from Oxford Medical. If you still can't find it, please email support@oxford-medical.co.uk and request the link to be resent. If it's the morning of your course and you don't have a link please call 0131 526 3700. You might need to leave a message but we will get back to you.
When you complete payment for a book or video download you’ll receive an email from Oxford Medical. The email confirms your purchase and contains your VAT receipt. It also contains a link for your download. It’s valid for 48 hours. Just click on the link and the file will download or open depending on your browser settings. You may need a password to open the file. If so, the password will be stated in your confirmation email. If you don’t get the emails straight away, check your spam or junk folder. You can also access your downloaded files at any time from the ‘my account’ section of our website. We are unable to provide refunds for digital books once they have been successfully downloaded.
We deliberately restrict the numbers on our courses to keep them interactive. Depending on the course you book there will be a maximum of between 8 and 18 people on the course. Virtual Training Room courses are usually restricted to 8 or 9 people.
You should let us know as soon as you can. You can cancel a course within 48 hours of booking up to 2 weeks before the course at no charge. You can also transfer a booking at no charge up to 4 weeks before your course date. You can view our full cancellation policy here.
All our interview courses are delivered by practising NHS consultants with direct experience of recruitment. Our Medical Leadership in the NHS course and the final day of our 3-day Leadership and Management course are also delivered by practising consultants. Our teaching, management and communication skills courses are delivered by subject experts with experience of a medical environment.
Our website shows an accurate and up to date list of course availability. Courses are listed on the site approximately 6 months in advance. Our courses are very popular and often fill up quickly. To make sure you get a place on the date and location of your choice you should book as early as possible. Courses with limited availability are shown with a yellow flag and can still be booked. If a course is showing as available you can book it, right up to 1 hour before it is due to start.
We run hundreds of courses a year so it is not practical for us to have all our courses approved by every Royal College. Instead, all our courses are independently assessed and approved by CPD Healthcare and our leadership, management and teamwork courses are approved by the Faculty of Medical Leadership and Management. You will receive a certificate of attendance for your portfolio and your Royal College will recognise the training as certified CPD.
Yes. Your printable pdf certificate of attendance from your course will be allocated to your account within 2 working days of completing your course. For online courses, your certificate will be sent via email as an attached pdf. All of our courses and our online courses are approved CPD.
You will receive a confirmation email with a VAT receipt attached immediately after your purchase. If you don’t receive the email please remember to check your spam folder. Please note that the VAT receipt will be in the name of the person paying. If you book multiple places on a course we are not able to issue separate VAT receipts to the other attendees. We can however provide evidence of booking to allow claims to be made for each attendee. Because all our courses take place in the UK, orders placed from outside the UK still attract VAT.
Not all our products attract VAT. In particular, printed and digital books ordered online or used at courses are not subject to VAT. Your VAT receipt takes this into account and the total amount of VAT shown is accurate.
All our courses and virtual training room courses are subject to UK taxes (VAT) and the price of courses will not change when you check out regardless of where in the world you live. For online courses and digital books we apply the local rate of tax for the country you are resident in. We use geolocation to work out where you are accessing our website from, but sometimes that can be different from the country you enter at checkout. This may result in a change in price (up or down) depending on whether your local rate of tax is more or less than UK VAT (20%).
Normally we will supply you with a comprehensive book to support your learning when you attend your course. If you prefer to receive the book in advance please contact us.
Our tutors are not able to supply you with a copy of our PowerPoint slides. Instead you will receive a comprehensive book to support your learning when you attend your course. In addition, the majority of courses run in our Virtual Training Room are also accompanied by subscription to a related online course as part of your package.
All our in-person courses take place in hotels. Many of the hotels offer us reduced accommodation rates. Mention Oxford Medical when you book your accommodation. You can check out our venues and any discounts they offer in the locations section of our website. It is very unlikely that we will cancel your course (for example due to bad weather) but we still recommend you book refundable accommodation and travel just in case.
All our courses, with the exception of Teach the Teacher start at 8:30 for 9:00am and finish around 5:00pm. Teach the teacher starts at 9:00 for 9:30am. You will receive a confirmation email the day after booking and a reminder a few days before the course. Both should list the start time and location of your course. If you don’t get confirmation remember to check your spam folder for an email from us.
Some of our venues do offer free parking. Those that don’t offer on-site parking for a daily fee. You can check out our venues and the parking arrangements in the locations section of our website.
We record contact details such as email address, address and mobile phone number to allow us to contact you about your booking. We ask for your speciality and grade to check the course you have booked is suitable for you. We will never share your contact details without your explicit consent. We use your contact details to send you a reminder a few days before your course or before the expiry of an online course. We may occasionally use your email address to let you know about other courses and news we think will be of interest to you. You can opt out of these additional emails at any time. Bear in mind that by unsubscribing you are opting out of all reminder emails from us. You can read more about how we process and store your data in our privacy policy.
We use your mobile number to send a text message reminder the day before your course and the day before expiry of an online course. We may also use your mobile number to call or text you if there is a problem with your booking or if we need to contact you urgently; for example, if a course is cancelled because of bad weather. We never use your mobile number for marketing and never share it with anyone else.
The dress code for all our courses (In-Person and Virtual Training Room) is smart casual.
Our courses are designed for hospital doctors but they also attract a significant number of GPs, dentists and other health professionals. Most of our courses are suitable for people who work in a hospital or as part of a medical team.
The majority of our courses are not speciality-specific and the learning outcomes apply equally to all doctors from all specialities. Where a course is speciality-specific we will say so in the course description.
The majority of our courses are suitable for all grades. However, some are more advanced than others. You’ll find recommendations for suitable grades in the course descriptions or by using the ‘compare’ function in the list of all courses on our website.
Oxford Medical Training Ltd is a limited company registered in England and Wales. The company was founded by a consultant anaesthetist in Oxford in 2004. We relocated to Edinburgh in 2011 and now run courses throughout the UK serving thousands of doctors every year. And yes, we still run courses on Oxford.
Oxford Medical Training Ltd is a limited company registered in England and Wales. Registered number 09889039. Registered office: Prince Albert House, King Street, Maidenhead, SL6 1DT, UK. You can contact us... By email: support@oxford-medical.co.uk By telephone: 0131 526 3700 By Post: Oxford Medical, Thornhill House, 39 Thistle Street Lane South West, Edinburgh, EH2 1EW Oxford Medical Training Ltd is a VAT registered company. VAT number 228 7424 93. Oxford Medical® and the Oxford Medical® logo are registered trade marks belonging to Oxford Medical Training Ltd.
Oxford Medical was founded in Oxford by a hospital consultant in 2004. We are not part of, or associated with Oxford University.
You might have created more than one account. Make sure you log into your account using the email address we sent your confirmation email to. If you have forgotten the password use the 'lost password' link on the login page.
Some coupon codes and discounts are linked to things you have purchased before and so you must be logged in to use them. If a coupon code requires you to be logged in you will see an error message asking you to log in. Some coupon codes are time-limited. Check your coupon code is still valid.
Our secure payment provider (PayPal (Europe) S.à r.l. et Cie, S.C.A.) does not yet allow direct payment with American Express in the UK. However, you can link your American Express card to a PayPal account and use it to fund PayPal transactions. Just add your American Express card as a payment method in your PayPal account and then choose the "Pay with PayPal" option at check out.
We use PayPal (Europe) S.à r.l. et Cie, S.C.A. to process all payments, including credit card and debit card payments, on our website. Your purchase will show as OXFDMEDTRNG or OXFDMEDICALTRAINING on your card statement.