We are delighted to be able to say we have now received our 300th review on TrustPilot.
Below the “Great Course” headline, Claire B’s review continues “Great course, engaging and interactive, excellent faciliiitator.” Though it was written as follow up to being a delegate at one of our regular Teach the Teacher courses, the words are what we aim to hear from every doctor who attends any of our courses, uses our online materials or reads one of our books.
We began using TrustPilot as an independent site to host our reviews some time back with two clear aims in mind. First, to let doctors share their experiences with each other. Second, to identify where we need to improve our services.
Here are a few of the comments which we are particularly proud to have received in recent weeks:
The course was very educative and practical. The facilitators are quite experienced as well. It was a great experience. (9th August)
Excellent Course. Learned many new and eye opening things regarding teaching in a professional and non-professional setting. Would highly recommend. (9th August)
Very good experience. It gave great confidence. (3rd August)
Well planned and smooth flow to the day. Experienced instructor who gave genuine and open feedback on performance. A good starting point for interview preparation. I would recommend it without reservations. (20th July)
Excellent facilitator, concise and achieves learning objectives. (28th June)
Of course with supporting the development of around 3,000 doctors per year who have high expectations not everyone gives us a 5 star review. Sometimes, we receive four-star reviews that raise more questions than answers:
“Excellent Course! I really enjoyed this 2 day course. There was a good balance of didactic teaching and hands on/practical sessions. Our tutor was very enthusiastic and engaging thus making the sessions thoroughly enjoyable and fun. I will definitely change my teaching style in the future as a result of attending this course. I would highly recommend it to other Medics and Dentists. (1st June)
What, we wonder, would we have to do to get the reviewer to polish off that fifth star?
We believe it is important that you can read all reviews unedited – whether good, bad or indifferent. This helps to keep our focus on the continued improvement of our services. The fact that our TrustPilot score is higher than it has ever been indicates that this approach is working.
To end off, we will leave you with one further review, placed way back in July 2014, which has to be our favourite of all:
